Tobii Studio and Kaspersky Anti-Virus – Important Technical Tip! February 19, 2010Posted by Jon Ward in Studio, Technology, Tips And Tricks, Uncategorized, Updates.
A recent update to Kaspersky anti-virus may make it impossible for you to see your eye tracker as it detects the bi-directional data traffic as a back door attack or virus threat. Before you panic that you have an issue with your eye tracker, if you are using Kaspersky, please do the following to check :
1 : Connect your eye tracker as normal
2 : Open up the Tobii Eye Tracker browser (START>PROGRAMS>TOBII STUDIO>EYE TRACKER BROWSER) and check to see if you can see your eye tracker and also the technical data such as sampling rate etc
3 : If you can’t – try closing down Kaspersky anti-virus (NOTE : Close it fully do not pause it), allow it 30 seconds or so and your eye tracker should appear in the dialog box.
4 : If this is the case you (or your IT / network administrator) will need to add the eye trackers IP address range to the ‘SAFE ADDRESS’ list in Kaspersky – PLEASE DON’T ATTEMPT THIS IF YOU AREN’T CONFIDENT!
5 : To get the IP range for the eye tracker open a CMD prompt in Windows and type IPCONFIG. You will then see a list of all your devices connected via IP. Make a note of the relevant addresses and add this to your safe addresses.
You should be able to restart Kaspersky now and have no issues connecting to your tracker. For further help on this please contact either Acuity on email@example.com or your local Tobii reseller or technical support outlet.